The Use Case Document describes how actors interact with a system to achieve a defined objective. It is especially useful on ICT projects where requirements need to be concrete enough for delivery, testing and business review.
When to use this template
- Define how a system will be used
- Clarify functional behaviour and outcomes
- Support design, delivery and testing
What it helps you capture
- Use case identifier and purpose
- Actors and expected outcomes
- Preconditions, postconditions and flow
- Exceptions, special requirements and linked test cases
Who usually owns it
- Business Analyst
- Solution Lead
- Project Manager
Practical use in an ICT project
Example: a Use Case might describe how a customer submits an online request, how the system validates it, and what happens if information is missing or approval fails.
Related Glidepath processes
Related templates
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